Intelligent, Intuitive, Real-time Social Listening
Explore your brand's online landscape with solutions that reveal keywords, influencers, and content that resonate with your audience. With these insights and authentic, unsolicited feedback from your audience, create strong customer experience strategies that breed customer loyalty. Additionally, keep up with industry trends and gain insights into your competitors' strategies.
Know which strategies are working for your brand and which aren't. Discover your audience’s sentiment by utilizing social monitoring to listen to their discussions about your brand and products. Determine opportunities to meaningfully connect with your customers by identifying trends and patterns in their social behavior. Identify influencers and turn them into powerful brand advocates. Use them to expand your reach to more potential customers.
Learn how your marketing efforts are impacting your business and measure success across multiple channels with stunning visualizations that bring your social data to life. Understand your customers and leverage your brand’s positioning to better reach the audiences wanting to find you and reduce churn with your current customer base.
Set alerts to notify you when activity happens around your brand, keywords or phrases, and hashtags.
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